Revisiting Algorithmic Bounded Rationality With Potential Solutions: How Recommendation Systems Amplify Cognitive Biases in Consumer Decision‐Making

ABSTRACT Algorithm‐driven platforms have become central to modern consumer decision‐making. While consumers have always been subject to bounded rationality, recent discussion suggests that personalized recommendation systems can further constrain consumer choices and, in turn, reinforce various cognitive biases. This article explores the theoretical underpinnings of bounded rationality in the context of algorithmically curated content, outlines key biases that are exacerbated by these systems, and discusses the societal implications of algorithmic confinement—from political polarization to consumer rights concerns. Finally, it proposes potential solutions, including policy‐based interventions, forced diversity mechanisms, and consumer education approaches that can mitigate the adverse effects of algorithm‐driven recommendation systems.

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Publication Details

Journal
Journal of Consumer Affairs
Published
2025-11-08
DOI
https://doi.org/10.1111/joca.70032
Primary Topic
Ethics and Social Impacts of AI
Type
article
Field-Weighted Citation Impact
0.00
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article

Revisiting Algorithmic Bounded Rationality With Potential Solutions: How Recommendation Systems Amplify Cognitive Biases in Consumer Decision‐Making

Wookjae Heo
Journal of Consumer Affairs
Ethics and Social Impacts of AI
article

Revisiting Algorithmic Bounded Rationality With Potential Solutions: How Recommendation Systems Amplify Cognitive Biases in Consumer Decision‐Making

Wookjae Heo
article en

Abstract

ABSTRACT Algorithm‐driven platforms have become central to modern consumer decision‐making. While consumers have always been subject to bounded rationality, recent discussion suggests that personalized recommendation systems can further constrain consumer choices and, in turn, reinforce various cognitive biases. This article explores the theoretical underpinnings of bounded rationality in the context of algorithmically curated content, outlines key biases that are exacerbated by these systems, and discusses the societal implications of algorithmic confinement—from political polarization to consumer rights concerns. Finally, it proposes potential solutions, including policy‐based interventions, forced diversity mechanisms, and consumer education approaches that can mitigate the adverse effects of algorithm‐driven recommendation systems.

Journal of Consumer AffairsVol. 59(4)
Purdue University West Lafayette (US)
Openalex Percentile: Top 66%
Ethics and Social Impacts of AI
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Revisiting Algorithmic Bounded Rationality With Potential Solutions: How Recommendation Systems Amplify Cognitive Biases in Consumer Decision‐Making — Wookjae Heo · Journal of Consumer Affairs (2025) | TGRS Research Map | TGRS