Digital technologies to capture supply chain resilience: a multi-criteria approach in the Brazilian scenario

Budget constraints compel managers to prioritize digital investments that demonstrably improve supply chain resilience and mitigate vulnerabilities. This study classifies technologies based on the perceived influence over resilience capabilities reported by Supply Chain Decision Makers (SCDM) in context of an emerging economy, Brazil. Applying a quantitative design, a structured questionnaire was employed using linguistic terms. A combined method, utilizing CRITIC for weighting capabilities and Fuzzy TOPSIS Class for prioritizing technologies, developed a practical framework for digitalization investments. Results indicate that Recovery Efficiency, Redundancy, and Knowledge Management are the most important capabilities. Business Intelligence (BI) and Enterprise Resource Planning (ERP) are the most relevant digital technologies for mitigating risks and enabling faster recovery. The study academically contributes to scholars by presenting a practical framework with a methodology that can be applied to different research topics, thus providing a guide that helps SCDM prioritize investments in digital technologies, thereby enhancing Resilience.