Modeling The Influence of Trust on Employee Performance and Operations in Jordanian Logistics Companies through SEM-PLS

This research examines the role of dimensions of trust, such as goodwill trust and ability trust, on employees' performance with logistic synergy as a mediator. This paper uses Dynamic Capabilities Theory and Trust-Commitment theories to provide a theoretical framework for understanding the subject. It uses PLS-SEM to ensure the accuracy of results. This paper provides the results of 55 logistics companies in the Jordanian market. Results show that there is a direct influence of ability trust on logistic synergy and employee performance. It is also evident that there is no direct influence of goodwill trust on employees' performance; however, there is a mediating effect of logistic synergy. Logistic synergy is identified to have played a vital role in creating a possible outcome for employees' performance. This paper identifies that it is not emotional or goodwill skills that contribute to superior employees' performance. This paper contributes to theories related to the logic of high-performing teams. It uses the theories to develop logistic synergy theories that can add to the existing body of knowledge. This paper recommends that this subject be taught at graduate and undergraduate levels to contribute to logic theories. This paper contributes to theories related to the logic of high-performing teams. It uses theories to develop theories related to the logic of high-performing teams. This paper recommends training programs related to the logic of high-performing teams. It recommends improving online networking sites to enhance employees' performance. It recommends open communication to enhance employees' performance.