IT Crisisology: systemic methodology for sustainable development of complex sociotechnical systems

This paper summarizes the outcomes of applying the IT Crisisology approach for sustainable development of complex sociotechnical systems. The application framework comprised formal models, agile methods and supporting computer-aided tools. A set of the multi-agent simulation models included a family of scenarios that represented structure and behavior of the sociotechnical systems in crisis situations. The other models of the framework involved ontologies, categories, and domain-specific formalisms including functional programming languages. Additionally, agile patterns and practices were applied to harness the human factors which may help or hinder sustainable development in sociotechnical systems. The tools featured a collaborative decision support system to assist in team-based multi-criteria analysis of possible use cases. This system is on top of a set of enterprise-level systems intended for data acquisition, daily management, resource planning and business intelligence. The comprehensive approach resulted in more sustainable and better resilient development of the systems investigated in crisis conditions.