The Role of Trust in Fintech Adoption and Development: Bibliometric Analysis

Trust is a key determinant of financial services. Without clients’ trust, financial institutions cannot operate effectively, as clients would hesitate to use any financial products. Trust underpins financial institutions’ relationship with their customers, regulators, and the broader economy. Financial technology (fintech), in short, is the combination of finance and modern technology, and it is gaining an increasingly important role in many different areas of financial services. Fintech refers to modern technological solutions used in the financial sector aimed at improving, automating, or transforming the way financial services are provided, involving a wide variety of intricate technical solutions with financial applications. Fintech innovations must balance technological advancement with transparency and ethical responsibility. The aim of the article is to identify research areas addressed in scientific studies related to trust and financial technology (fintech). To achieve this objective, the Scopus database was explored. The article applies a systematic literature review as well as expert validation methods to identify key research areas connecting the concept of trust with the topic fintech.