Differentiated or deficient? Perspective on multidimensional maturity models – Evidence from a structured literature review

This paper explores the intricacies and challenges involved in developing and deploying digital maturity models within organizations undergoing digital transformation. Additionally, it investigates the transition from unidimensional to multidimensional digital maturity models, focusing on the difficulties arising from the lack of structured methodologies and precise definitions in existing models. Through a systematic literature review, this paper critically evaluates how multidimensional models can more accurately reflect the complexities inherent in organizational digital transformation. The results indicate that, although multidimensional models provide a more thorough assessment of organizational capabilities, ambiguities in their definitions and applications remain, highlighting the need for clearer differentiation and integration in their evaluation methods. The paper concludes by emphasizing the necessity for empirical research to improve the validity and robustness of maturity models, and it suggests future research directions to refine these tools for both practical and theoretical advancements in digital transformation strategies.