When Loneliness Leads to Help-Seeking: The Role of Perceived Transactive Memory System and Work Meaningfulness

This study investigates the conditions under which workplace loneliness influences employees' help-seeking behavior. Drawing on the conservation of resources theory and the theory of planned behavior, we propose that loneliness does not uniformly discourage interpersonal engagement but can motivate help-seeking under certain circumstances. Using survey data from 260 full-time Korean employees, we find that workplace loneliness is positively associated with help-seeking when employees perceive high levels of transactive memory systems or work meaningfulness. These moderating effects suggest that the negative impact of loneliness on help-seeking can be attenuated or reversed when key contextual and motivational resources are present. We discuss the implications of these findings for understanding workplace loneliness as a potentially adaptive response rather than solely a detrimental experience.