Generative AI in Marketing Innovation:Applications and Research Outlook

The rapid development of generative artificial intelligence is transforming the field of marketing. This paper provides a systematic review of the applications and research developments of generative AI in marketing innovation,focusing on four key stages of the value creation process:market research,creative production,marketing communication,and customer interaction. Building on this analysis,the paper further explores promising directions for future research. Looking ahead,the widespread adoption of AI is expected to profoundly reshape how consumers access information,make decisions,and interact with firms. These behavioral shifts will transform firms’marketing strategies and the logic of value creation,making innovation in marketing theory and practice both necessary and inevitable.

Authors

Publication Details

Journal
Bulletin of National Natural Science Foundation of China
Published
2025-10-01
DOI
https://doi.org/10.3724/bnsfc-2025-0013
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

Generative AI in Marketing Innovation:Applications and Research Outlook

Qiaowei Shen, Dingkun Hu, Haitian Xie
Bulletin of National Natural Science Foundation of China
AI in Service Interactions
article

Generative AI in Marketing Innovation:Applications and Research Outlook

Qiaowei Shen, Dingkun Hu, Haitian Xie
article en

Abstract

The rapid development of generative artificial intelligence is transforming the field of marketing. This paper provides a systematic review of the applications and research developments of generative AI in marketing innovation,focusing on four key stages of the value creation process:market research,creative production,marketing communication,and customer interaction. Building on this analysis,the paper further explores promising directions for future research. Looking ahead,the widespread adoption of AI is expected to profoundly reshape how consumers access information,make decisions,and interact with firms. These behavioral shifts will transform firms’marketing strategies and the logic of value creation,making innovation in marketing theory and practice both necessary and inevitable.

Bulletin of National Natural Science Foundation of ChinaVol. 39(5)
Openalex Percentile: Top 83%
AI in Service Interactions
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