Post-Construction Constructability Assessment and Service Quality in Higher Education Infrastructure: Evidence from a Peruvian University Campus

This study examines the link between post-construction constructability and perceived service quality in a 15-building campus at Ricardo Palma University (Lima, Peru). The research combined technical assessments, user surveys, and document analysis. Constructability was operationalized across six dimensions: compliance with quality requirements, adherence to design, valuation, execution time, social impact, and environmental impact. Service quality was measured through user satisfaction surveys. The instruments were validated through expert judgment, while data were analyzed using descriptive statistics, Spearman’s correlations, and non-parametric bootstrap procedures to address the limitations of a small sample size (N = 15). Results indicate positive associations between constructability efficiency and service quality, highlighting that projects with higher constructability scores achieved better user satisfaction levels. The findings provide a replicable framework for evaluating university facilities and offer practical implications for facility management and institutional sustainability.