Integrating equity into incident reporting and patient concerns systems: a critical interpretive synthesis

The findings provide direction for changes within incident reporting and patient concerns practices (eg, expanding definitions of harms; creating accessible and culturally safe patient concerns systems). They also affirm the opportunity to learn from, and build on, initiatives such as taking a restorative approach that moves beyond a customer service and risk management framing.

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Publication Details

Journal
BMJ Quality & Safety
Published
2025-11-04
DOI
https://doi.org/10.1136/bmjqs-2025-019118
Citations
1
Primary Topic
Patient Safety and Medication Errors
Type
article
Field-Weighted Citation Impact
2.52
Controls
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article

Integrating equity into incident reporting and patient concerns systems: a critical interpretive synthesis

Myrtede C. Alfred, Patricia Trbovich, Ayelet Kuper, Shail Rawal et al.
1 citations
BMJ Quality & Safety
Patient Safety and Medication Errors
2.52
article

Integrating equity into incident reporting and patient concerns systems: a critical interpretive synthesis

Myrtede C. Alfred, Patricia Trbovich, Ayelet Kuper, Shail Rawal, Allison Kooijman, Joanne Goldman, Brian M. Wong, Lisha Lo, Saleem Razack, Maitreya Coffey, Leahora Rotteau, Michael Palomo, Marie Pinard, Carol Anderson, Andrew Milroy, Arvin Minocha
article en
1 citations

Abstract

The findings provide direction for changes within incident reporting and patient concerns practices (eg, expanding definitions of harms; creating accessible and culturally safe patient concerns systems). They also affirm the opportunity to learn from, and build on, initiatives such as taking a restorative approach that moves beyond a customer service and risk management framing.

BMJ Quality & SafetyVol. 35(1)
Nationwide Children's Hospital (US), Sunnybrook Health Science Centre (CA), University of British Columbia (CA), University of Toronto (CA), Toronto Western Hospital (CA), North York General Hospital (CA), Women's College Hospital (CA), Health Sciences Centre (CA), Membrane Reactor Technologies (Canada) (CA), Sinai Health System (CA), Canadian Patient Safety Institute (CA), AIDS Committee of Toronto (CA), BC Children's Hospital (CA), The Wilson Centre (CA), University of British Columbia, Okanagan Campus (CA), Okanagan University College (CA)
Openalex Percentile: Top 9%
Patient Safety and Medication Errors
2.52
DOIOpen Access PDFOpenAlex
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