Organising Changes: The Institutional Work Behind the Implementation of a Minimum Income Scheme

ABSTRACT Policy implementation at the local level is often influenced by the interplay between institutional frameworks and the discretionary power of street‐level bureaucrats. This study examines how local welfare agencies in two Italian regions have reacted to the introduction of the Reddito di Cittadinanza (RdC), the Italian minimum income scheme. Through qualitative research, including interviews with social workers and their managers, this study explores how local actors mediate national policies and navigate structural constraints in a rapidly changing context, adapting the measure and at the same time reorganising their working contexts. The findings show that the implementation of the RdC has led to significant organisational adaptations, including the emergence of informal coordination mechanisms and new forms of professional discretion. Whilst the policy was designed to standardise welfare practises, its practical application varies across local contexts, highlighting the tensions between national mandates and local agency. The findings underscore the pivotal role of street‐level bureaucrats in shaping policy implementation, often serving as conduits for interpreting and adapting measures to align with local needs. This research contributes to the extant literature on policy implementation by demonstrating the value of an organisational perspective in understanding welfare policy processes, transcending the conventional divide between top‐down and bottom‐up approaches. The study's findings imply that a sustained investment in local capacities is important to ensure the efficacy of policy measures. Future welfare reforms could benefit from the insights of this case study by integrating local agency and professional expertise into social policy design.