Patient Navigation Behavior in a Symptom-Based Self-Triage Mobile App for Direct-to-Consumer Urgent Care: Retrospective Observational Study
In this cohort, most users explored alternative pathways beyond the initial self-triage recommendation, particularly when directed to the emergency department, while rarely backtracking within a flow. These findings underscore the need to refine self-triage mechanisms in telemedicine to better align with observed user navigation behaviors and preferences.
Authors
- Karen Köhler (ORCID: https://orcid.org/0000-0002-8348-4623)
- Anderson Aires Eduardo (ORCID: https://orcid.org/0000-0001-8045-8043)
- Flávio Tocci Moreira (ORCID: https://orcid.org/0000-0001-6574-3866)
- Karine De Amicis Lima (ORCID: https://orcid.org/0000-0002-9936-2436)
- Carlos Henrique Sartorato Pedrotti (ORCID: https://orcid.org/0000-0002-0634-7086)
- Renata Albaladejo Morbeck (ORCID: https://orcid.org/0000-0003-1789-1738)
- Tarso Augusto Duenhas Accorsi (ORCID: https://orcid.org/0000-0002-8023-3466)
Institutions
- Hospital Israelita Albert Einstein (BR)
Publication Details
- Journal
- Journal of Medical Internet Research
- Published
- 2025-11-04
- DOI
- https://doi.org/10.2196/63816
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00