Lean transformation in ground handling: success factors with cognitive mapping

Purpose The purpose of this study is to use cognitive mapping to identify and analyze the success factors necessary for integrating lean principles into the supply chains of ground handling services in the aviation sector. Design/methodology/approach This study uses cognitive mapping to identify success factors for implementing lean principles in ground handling services. Cognitive mapping visually represents cause-and-effect relationships, highlighting interconnected processes and offering insights for improvement. Data was collected through structured interviews with two ground handling experts and two aviation management academics. Decision Explorer software was used to construct cognitive maps and reveal the importance of various factors. Findings This study identifies 13 success factors crucial for lean integration in ground services and uses cognitive mapping to explore their interconnections. The maps show relationships between key factors such as leadership, employee training, automation and cost management, emphasizing their impact on operational efficiency and customer satisfaction. These findings offer valuable insights for both practitioners and researchers. Originality/value This research contributes to the growing body of knowledge on lean transformation in the aviation sector. It offers guidance for practitioners aiming to enhance efficiency, reduce costs and maintain high safety and quality standards. In addition, it provides a theoretical foundation for further exploration of lean management’s impact on ground handling services and aviation supply chains.