Telephone first access to general practice for older people- a qualitative study
Systems implemented into practices need to be adequately explained regarding processes, staff roles and expectations of patients, to allow for thorough understanding, and a demystification of the unknown. Future research should examine how telephone first approaches affect older patients' health outcomes.
Authors
- Joanna Fleming (ORCID: https://orcid.org/0000-0001-5708-5349)
- Jeremy R. Dale (ORCID: https://orcid.org/0000-0001-9256-3553)
- Helen Atherton (ORCID: https://orcid.org/0000-0002-7072-1925)
- Jennifer Newbould (ORCID: https://orcid.org/0000-0002-2602-6984)
- Jo Parsons (ORCID: https://orcid.org/0000-0002-6542-8492)
- Carol Bryce (ORCID: https://orcid.org/0000-0003-1484-9032)
Institutions
- Warwick Hospital (GB)
- University of Warwick (GB)
- The Centre for Health (New Zealand) (NZ)
- NIHR Southampton Biomedical Research Centre (GB)
- RAND Europe (GB)
- Primary Health Care (QA)
- University of Southampton (GB)
- University of Birmingham (GB)
Publication Details
- Journal
- BJGP Open
- Published
- 2025-11-03
- DOI
- https://doi.org/10.3399/bjgpo.2025.0133
- Primary Topic
- Chronic Disease Management Strategies
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- National Institute for Health and Care Research
- Department of Health and Social Care
- Research for Patient Benefit Programme