Exploring Tourist Behaviour and Interaction WithUser-Generated Content on Social Media <b/>

This paper examines the behaviour of tourists and their interaction with user-generated content on social media platforms in the context of Sarawak's ecotourism attractions, particularly its national parks and nature reserves. As the tourism industry shifts towards a more sustainable approach, understanding how tourists engage with digital technologies and social media can provide valuable insights for destination management organisations and tourism operators to market and promote ecotourism offerings effectively. Through a quantitative approach, 657 sets of questionnaires were collected from the national parks and nature reserves in Sarawak, as listed by the Sarawak Forestry Corporation. The SPSS v27.0 and WarpPLS 8.0 software were used for descriptive analysis and hypothesis testing, respectively. It was revealed that weak ties and tourism ties in user-generated content have a positive and significant impact on the destination image. In contrast, the destination image was found to have a positive and considerable influence on revisit intention. The findings offer practical implications for destination management and marketing strategies to leverage user-generated content and social media to enhance the overall ecotourism experience.

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Publication Details

Journal
Tourism
Published
2025-10-31
DOI
https://doi.org/10.37741/t.73.4.9
Primary Topic
Digital Marketing and Social Media
Type
article
Field-Weighted Citation Impact
0.00
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article

Exploring Tourist Behaviour and Interaction WithUser-Generated Content on Social Media <b/>

May‐Chiun Lo, Abang Azlan Mohamad, Sandra Ying Ying Khoo
Tourism
Digital Marketing and Social Media
article

Exploring Tourist Behaviour and Interaction WithUser-Generated Content on Social Media <b/>

May‐Chiun Lo, Abang Azlan Mohamad, Sandra Ying Ying Khoo
article en

Abstract

This paper examines the behaviour of tourists and their interaction with user-generated content on social media platforms in the context of Sarawak's ecotourism attractions, particularly its national parks and nature reserves. As the tourism industry shifts towards a more sustainable approach, understanding how tourists engage with digital technologies and social media can provide valuable insights for destination management organisations and tourism operators to market and promote ecotourism offerings effectively. Through a quantitative approach, 657 sets of questionnaires were collected from the national parks and nature reserves in Sarawak, as listed by the Sarawak Forestry Corporation. The SPSS v27.0 and WarpPLS 8.0 software were used for descriptive analysis and hypothesis testing, respectively. It was revealed that weak ties and tourism ties in user-generated content have a positive and significant impact on the destination image. In contrast, the destination image was found to have a positive and considerable influence on revisit intention. The findings offer practical implications for destination management and marketing strategies to leverage user-generated content and social media to enhance the overall ecotourism experience.

TourismVol. 73(4)
Universiti Malaysia Sarawak (MY)
Openalex Percentile: Top 58%
Digital Marketing and Social Media
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Exploring Tourist Behaviour and Interaction WithUser-Generated Content on Social Media <b/> — May‐Chiun Lo, Abang Azlan Mohamad, et al. · Tourism (2025) | TGRS Research Map | TGRS