Challenging Antisocial Behaviour in Probation Practice

Challenging antisocial behaviour is central to probation practice. Non-confrontational challenge has been identified as the most effective approach. Using conversation analysis to examine 25 probation sessions, we detail four common interactional resources practitioners use to challenge people subject to probation in a non-confrontational way: formulations, questions, assessments and advice-giving. We consider how these resources function and how they impact the ongoing interaction, specifically in terms of engagement and shifting clients' perspectives. The findings here deepen the practical and theoretical understanding of this cornerstone of effective probation practice.