Misrepresenting Domestic Violence Survivors’ Needs Under Bureaucratic Control: The Depoliticization of Outsourced DV Services in Taiwan

This article uses Nancy Fraser's theory of social justice to analyze outsourced domestic violence (DV) services in Taiwan. The article is based on interviews with 15 social workers employed in a large NGO across the island. The study reveals how bureaucratic control and quantified work performance metrics compromise service quality and marginalize survivors' needs. Administrative imperatives undermine social workers' efforts to provide customized, in-depth services based on survivors' needs. This article highlights the tensions between bureaucratic rationalities and social justice commitments in outsourced DV services.