A Framework to Enhance Data Quality in Master Data Management Process: A Healthcare Study

For modern enterprises to guarantee the quality and accuracy of their fundamental business data, master data management (MDM) is essential. However, a lack of connectivity between data governance and data quality throughout deployment is the reason why many MDM programs fail. This paper introduces a six-phase MDM framework that specifically integrates stakeholder-driven governance and data quality dimensions into each phase of the MDM lifecycle. Based on the PRAXEME methodology and designed using Business Process Model and Notation (BPMN), the framework emphasizes real-time monitoring and facilitates departmental collaboration. A healthcare case study illustrates its efficacy in enhancing data comprehensiveness, minimizing redundancy, and boosting operational productivity. The proposed framework offers a comprehensive approach that aligns business and IT objectives and reinforces process transparency.