E-invoicing process reengineering: a case study

Purpose The study proposes practices for the successful implementation of an automated electronic invoicing (e-invoicing) process based on a network model and identifies the main challenges to e-invoicing implementation. Design/methodology/approach The research employs a real-world case study at Hilti to identify potential improvement areas (PIAs) for the e-invoicing process reengineering and test the applicability of practices. It combines qualitative methods, including interviews and focus groups with experts, with quantitative data analysis using the Arena simulation software to compare the improvements of the reengineered implementation process. Findings The study reveals that process transparency, redundant activities, confusing communication, and task automation are the primary challenges to effective e-invoicing implementation. The proposed practices help overcome the identified challenges and streamline the implementation process. Research limitations/implications The research is based on a single case study, which may limit the generalizability of its findings. However, the proposed practices are designed to be flexible and customizable for replication in other companies. Practical implications The proposed recommendations offer practical guidance for businesses seeking to effectively implement e-invoicing, considerably reducing processing time and improving operational efficiency. They provide a framework for addressing common implementation challenges, particularly in network-based e-invoicing models. Originality/value This research contributes to the limited literature on practical e-invoicing implementation, particularly within network models. It provides a real-world application of process reengineering to e-invoicing and offers a valuable tool for businesses looking to overcome implementation challenges and accelerate their digital transformation.