Outpatient Process Transformation and Patient Satisfaction Under New Public Service Theory
The application of NPS theory in outpatient process management effectively enhances patient satisfaction and service quality. This study provides empirical support for the value of patient-centred reforms and offers practical insights for healthcare institutions seeking to improve outpatient services through theory-guided interventions.
Authors
- Z. Cai (ORCID: https://orcid.org/0000-0002-3507-2923)
- Xiaofeng Wang (ORCID: https://orcid.org/0000-0001-6488-4034)
- Haofen Xie
- Aozhou Wu (ORCID: https://orcid.org/0000-0001-7066-0408)
Institutions
- Ningbo University Affiliated Hospital (CN)
- Ningbo First Hospital (CN)
Publication Details
- Journal
- Patient Preference and Adherence
- Published
- 2025-10-01
- DOI
- https://doi.org/10.2147/ppa.s544684
- Citations
- 1
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 2.82