Catching the bad apples to keep up the good work: Dutch municipal government perspectives on data-driven technologies in unemployment

Abstract As digital welfare systems expand in local governments worldwide, understanding their implications is crucial for safeguarding public values like transparency, legitimacy, accountability, and privacy. A lack of political debate on data-driven technologies risks eroding democratic legitimacy by obscuring decision-making and impeding accountability mechanisms. In the Netherlands, political discussions on digital welfare within local governments are surprisingly limited, despite evidence of negative impacts on both frontline professionals and citizens. This study examines what mechanisms explain if and how data-driven technologies in the domain of work and income are politically discussed within the municipal government of a large city in the Netherlands, and its consequences. Using a sequential mixed methods design, combining automated text-analysis software ConText (1.2.0) and text-analysis software Atlas.ti (9), we analyzed documents and video recordings of municipal council and committee meetings from 2016 to 2023. Our results show these discussions are rare in the municipal council, occurring primarily either in reaction to scandals, or in reaction to criticism. Two key discursive factors used to justify limited political discussion are: (1) claims of lacking time and knowledge among council members and aldermen, and (2) distancing responsibility and diffusing accountability. This leads to a ‘content chopping’ mechanism, where issues are chopped into small content pieces, for example technical, ethical, and political aspects, and spreading them into separate documents and discussion arenas. This fragmentation can obscure overall coherence and diffuse critical concerns, potentially leading to harmful effects like dehumanization and stereotyping.