A CONCEPTUAL PAPER ON GUANXI CULTURE IN PRACTICE: UNPACKING RELATIONSHIP-DRIVEN SUPPLIER CHOICES IN CHONGQING'S LUXURY HOTEL SECTOR

The study examines the impact of Guanxi — the traditional Chinese interpersonal relationship system — on high-end hotels' selection practice in Chongqing's luxury hotel industry. Guided by organizational and socio-cultural theories, this conceptual paper elaborates how Guanxi impacts procurement choice, trust relationships, risk management, and the sustainability of alliance partnerships with suppliers. The analysis is set in the context of a multi-theoretical framework, involving Confucian ethics, institutional theory, stakeholder theory, and social capital theory, in order to present a holistic understanding of institutionalizing Guanxi in hotel supply chain management. The paper concludes with practical implications for domestic and international business practitioners and emphasizes that future empirical studies are needed.

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Publication Details

Journal
International Journal of Innovation and Industrial Revolution
Published
2025-09-12
DOI
https://doi.org/10.35631/ijirev.722029
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00

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article

A CONCEPTUAL PAPER ON GUANXI CULTURE IN PRACTICE: UNPACKING RELATIONSHIP-DRIVEN SUPPLIER CHOICES IN CHONGQING'S LUXURY HOTEL SECTOR

Faradewi Bee A. Rahman, Mohd Shazali Md. Sharif, Tuan Ahmad Tuan Ismail, Lu Xie et al.
International Journal of Innovation and Industrial Revolution
Customer Service Quality and Loyalty
article

A CONCEPTUAL PAPER ON GUANXI CULTURE IN PRACTICE: UNPACKING RELATIONSHIP-DRIVEN SUPPLIER CHOICES IN CHONGQING'S LUXURY HOTEL SECTOR

Faradewi Bee A. Rahman, Mohd Shazali Md. Sharif, Tuan Ahmad Tuan Ismail, Lu Xie, Yi Li
article en

Abstract

The study examines the impact of Guanxi — the traditional Chinese interpersonal relationship system — on high-end hotels' selection practice in Chongqing's luxury hotel industry. Guided by organizational and socio-cultural theories, this conceptual paper elaborates how Guanxi impacts procurement choice, trust relationships, risk management, and the sustainability of alliance partnerships with suppliers. The analysis is set in the context of a multi-theoretical framework, involving Confucian ethics, institutional theory, stakeholder theory, and social capital theory, in order to present a holistic understanding of institutionalizing Guanxi in hotel supply chain management. The paper concludes with practical implications for domestic and international business practitioners and emphasizes that future empirical studies are needed.

International Journal of Innovation and Industrial RevolutionVol. 7(22)
Universiti Teknologi MARA (MY)
Universiti Teknologi MARA
Openalex Percentile: Top 64%
Customer Service Quality and Loyalty
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