Analysis of the correlation between work stress and emotional labor in college counselors: the moderating effect of psychological resilience

College counselors experience high levels of work stress, with deep acting in emotional labor being higher than surface acting. The relationship between work stress and emotional labor among university counselors reveals a significant positive correlation with surface acting, while exhibiting a significant negative correlation with deep acting. Psychological resilience weakens the positive association between work stress and surface acting. It is recommended to reduce work stress and improve psychological resilience levels to enhance deep acting, reduce surface acting, and improve work efficiency among college counselors.