Redesigning Telemedicine for Traditional Chinese Medicine: Service Design Approach to Digital Transformation
This study highlights the transformative potential of telemedicine in health care delivery. For patients, consolidating services into a single digital platform improved accessibility and ease of use. For service providers, the system reduced repetitive tasks and facilitated more efficient task completion. These findings demonstrate the effectiveness of service design methodologies in enhancing telemedicine systems, ultimately contributing to improved health care quality and patient outcomes.
Authors
- Waratta Authayarat (ORCID: https://orcid.org/0009-0000-1488-9929)
- Oran Kittithreerapronchai (ORCID: https://orcid.org/0000-0001-9139-8162)
- Arisara Jiamsanguanwong (ORCID: https://orcid.org/0000-0001-8731-7593)
- R.C. Luo (ORCID: https://orcid.org/0000-0002-5365-0379)
- Ratchapoom Kaingam (ORCID: https://orcid.org/0009-0003-5887-2637)
Institutions
- Burapha University (TH)
- Chulalongkorn University (TH)
Publication Details
- Journal
- JMIR Human Factors
- Published
- 2025-10-28
- DOI
- https://doi.org/10.2196/76752
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 0.00