Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal
This study assessed patient satisfaction by evaluating SERVQUAL in a public hospital in Bagmati Province, Nepal. Patients' perceptions of hospital services were significantly linked to overall satisfaction, with reliability, responsiveness, assurance, empathy, and tangible aspects of care being key predictors. Enhancing these areas can positively impact patient satisfaction and healthcare outcomes.
Authors
- Harish Chandra Neupane (ORCID: https://orcid.org/0000-0002-6694-4253)
- Vivek Uprety
- Bipindra Pandey (ORCID: https://orcid.org/0000-0002-1123-2806)
- Sunil Neupane
- Binita Kumari Paudel (ORCID: https://orcid.org/0000-0002-5241-6724)
- Sagun Kharel
- Manoj Sigdel
- Mallika Shrestha
Institutions
- Purbanchal University (NP)
- Patan Academy of Health Sciences (NP)
- Pokhara University (NP)
- IIHMR University (IN)
- Madan Bhandari Academy of Health Sciences
Publication Details
- Journal
- Public Health Challenges
- Published
- 2025-10-27
- DOI
- https://doi.org/10.1002/puh2.70143
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00