Attentive Listening and Confirmation Key Aspects in Health Promotion Encounters With Patients in Telephone Counselling

The results in this study reveal that telenurses have an intention to create mutual understanding and a sense of security to achieve meaningfulness in the encounter with patients. Confirming the patient through attentive listening and being present in the encounter facilitates a holistic perspective based on the patient as a whole, which is in accordance with a person-centred approach. The results in this study contribute to knowledge in the area of health-promoting encounters with patients in telephone counselling, a topic with limited research.