Psychometric Properties Assessment and Determinants of the Health Services OutPatient Experience (HSOPE) Among Chinese Outpatients: A Cross-Sectional Study
The 10-item Chinese HSOPE scale is a reliable and valid tool for assessing outpatient experiences in China. The identified factors, such as communication, privacy protection, and wait times, can guide targeted improvements to enhance patient satisfaction and healthcare outcomes.
Authors
- Dyt Fong (ORCID: https://orcid.org/0000-0001-7365-9146)
- Zengjie Ye (ORCID: https://orcid.org/0000-0002-4437-3947)
- Zhou Lan (ORCID: https://orcid.org/0000-0003-2907-6431)
- Anliu Nie (ORCID: https://orcid.org/0000-0002-1385-1168)
- Junxin Li (ORCID: https://orcid.org/0000-0001-9798-5456)
- Wei‐Chih Liao (ORCID: https://orcid.org/0000-0001-5362-6953)
- Qiuxuan Zeng
- Jiaying Li (ORCID: https://orcid.org/0000-0002-5473-4320)
- Wenli Chen (ORCID: https://orcid.org/0000-0003-3196-3400)
- Zhiting Guo (ORCID: https://orcid.org/0000-0002-8902-0846)
- Yaqin Li (ORCID: https://orcid.org/0000-0003-0024-1210)
- Qin Luo
Institutions
- Hong Kong Polytechnic University (HK)
- Johns Hopkins University (US)
- Sun Yat-sen University (CN)
- Chinese University of Hong Kong (HK)
- First Affiliated Hospital of Guangzhou Medical University (CN)
- The First Affiliated Hospital, Sun Yat-sen University (CN)
- Second Affiliated Hospital of Zhejiang University (CN)
- University of Hong Kong (HK)
- Guangzhou Medical University (CN)
Publication Details
- Journal
- Patient Preference and Adherence
- Published
- 2025-10-01
- DOI
- https://doi.org/10.2147/ppa.s541893
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Guangzhou Medical University