Healthcare Professionals` Readiness to Adopt Electronic Health Record System: Exploring The Impact of Voluntariness to Use as A Moderator

Purpose: An Electronic Health Record (EHR) in the healthcare system impacts healthcare ‎workers to ensure error-free record maintenance by adopting it in their routine work. The ‎perspective of the investigation is to explore the determining factor of healthcare professionals` ‎intention to adopt the EHR by focusing on Self-efficacy (SEY), Facilitating Conditions ‎‎(FLCN), and Performance expectancy (PEEX) with the mediating variable Perceived Value ‎‎(PEVL). Additionally, the moderating role of Voluntariness to use (VLTU) was also addressed ‎in this study.‎ Methodology: The quantitative samples of 311 data were collected from doctors, nurses, ‎paramedical, and admins from four multi-specialty hospitals and the interpretation of the results ‎were done through frequency, correlation, regression, measurement modelling and structural ‎equation modelling (SEM) were used to process the data.‎ Outcomes: The outcomes identified that all predictors pointedly impacted the mediator and, in ‎turn, influenced BITU. The mediation role of PEVL of the EHR partially supported the ‎individual's SEY and FLCN, whereas PEEX is not supported by the mediator. To test the ‎impact of the moderator VLTU on using EHR, which has been added in the existing framework as ‎the novelty of the study, but it has not been justified. ‎ Implications: The study suggests improving clinical outcomes, streamlining operations, and ‎enhancing overall efficiency within healthcare systems and gives a roadmap for a comprehensive ‎strategy for the hospitals to promote the adoption of EHR by prioritizing user engagement, ‎robust infrastructure, and system optimization.‎ Originality: Though the factors have been assessed in various domains with different perspectives, ‎this paper`s contribution dealt with the hospital settings, which have not been addressed by the ‎previous studies, along with the moderating factor‎.