Dismantling data silos with blockchain to unleash collaborative innovation among government departments in South Africa

Purpose South African Government departments are highly fragmented, uncoordinated and operating independently with disparate systems, which creates data silos. This fragmented approach results in operational inefficiencies and redundant data management and creates major gaps in the provision of public services. This study aims to explore data silos within South African Government departments. Design/methodology/approach A qualitative exploratory-descriptive design was used to understand participants’ experiences about the challenges associated with data silos within their departments. A contingency theory was applied to underpin the context of the study. A purposive sampling was used to recruit 20 participants. All semi-structured interviews were audio-recorded, transcribed verbatim and analysed using the thematic analysis approach. Findings The study revealed four key themes: causes of data silos (data management practices and outdated technology infrastructure); detrimental effects of data silos (operational inefficiencies, data quality problems and inadequate public service delivery); challenges facing departments (organisational and technical challenges); and perceptions towards the blockchain technology (technical perceptions). Research limitations/implications The study suggested a framework for integrating blockchain technology to effectively dismantle data silos, drive collaborative innovation and significantly enhance operational efficiency within South African government departments. Originality/value The study provides a groundbreaking application of blockchain technology to address data silos in government departments. The study is a benchmark for policymakers and legislators to develop new guidelines and regulations that support blockchain adoption in government departments.