When technostress meets telepressure: a multi-dimensional well-being approach

Purpose Our study had three key objectives. First, to investigate the role of telepressure as a moderating factor between technostress and employee well-being. The second aim was to examine the various dimensions of well-being separately and provide insight into their interrelations, and the third was to examine how technostress influences them differently. Design/methodology/approach Data were collected through online surveys completed by a total of 264 Malaysian employees in the electronics and engineering industries. We employed the partial least squares structural equation modelling technique to test our study hypotheses. Findings We found that technostress creators reduce life well-being through the mechanisms of psychological and work well-being. Additionally, workplace telepressure moderated technostress when predicting work well-being, but not psychological well-being. As such, our study provides an important insight for future technostress research, indicating that technostress amplifiers may exist alongside inhibitors as demands and resources within the job. Originality/value The contributions of our study are three-fold: (1) our findings demonstrate that workplace telepressure can amplify the negative impacts of technostress, (2) we show that technological stressors can impact work and psychological well-being dimensions differently and (3) work and psychological well-being serve as mechanisms between technological stressors and life well-being. Technostress researchers typically do not conceptualise well-being through its various dimensions. Our study takes a critical stance of this approach and demonstrates the value of paying attention to the varying dimensions of well-being in order to uncover the complex and multi-faceted relationships that occur.