Perceptions and insights: A qualitative assessment of an AI-assisted psychiatric triage system implemented in an outpatient hospital setting
Participants highlighted the importance of human oversight to ensure accuracy and liked that the AI allowed them to access care faster. Suggestions for improving the digital psychotherapy program included enhancing user-friendliness, increasing human contact, and making it more accessible for neurodivergent individuals.
Authors
- C. B. Patel (ORCID: https://orcid.org/0009-0005-2915-303X)
- Cláudio N. Soares (ORCID: https://orcid.org/0000-0001-7056-7174)
- Taras Reshetukha (ORCID: https://orcid.org/0000-0003-0494-8053)
- Christina Holmes (ORCID: https://orcid.org/0000-0001-5639-9530)
- Anchan Kumar (ORCID: https://orcid.org/0000-0002-8850-8495)
- Jazmin Eadie (ORCID: https://orcid.org/0000-0002-8268-8739)
- Jasleen Jagayat (ORCID: https://orcid.org/0000-0002-1709-0773)
- Mohsen Omrani (ORCID: https://orcid.org/0000-0002-0461-1947)
- Trisha Barrett
- Vedat Verter (ORCID: https://orcid.org/0000-0002-4628-9618)
- Callum Stephenson (ORCID: https://orcid.org/0000-0002-7929-1546)
- Nazanin Alavi (ORCID: https://orcid.org/0000-0001-8710-6067)
- Meghanne Hicks
- Gilmar Gutiérrez (ORCID: https://orcid.org/0000-0003-0337-3737)
- Megan Yang (ORCID: https://orcid.org/0000-0001-6365-2039)
- Kimia Asadpour
- Saad Sajid
- Amir Shirazi
- Oleksandr Knyahnytskyi (ORCID: https://orcid.org/0000-0001-7845-4385)
- Christina Moi
Institutions
- Toronto Public Health (CA)
- Queen's University (CA)
- Kingston Health Sciences Centre (CA)
Publication Details
- Journal
- Digital Health
- Published
- 2025-05-01
- DOI
- https://doi.org/10.1177/20552076251384835
- Citations
- 1
- Primary Topic
- Artificial Intelligence in Healthcare and Education
- Type
- article
- Field-Weighted Citation Impact
- 0.65