The Impact of Total Quality Management (TQM) Principles on Public Organizational Performance in the Sultanate of Oman

This research investigates the impact of Total Quality Management (TQM) Principles on institutional performance within government entities in the Sultanate of Oman.Despite TQM is a comprehensive management approach focused on continuous improvement of processes and services to achieve institutional performance.The study's population comprised employees from various government entities, from which a sample of (211) employees was surveyed using an electronic questionnaire.Employing a descriptive "analytical methodology", this study revealed several significant findings.Most notably, a statistic between the implementation of TQM principles (such as top management commitment, strategic planning, customer focus, process improvement, review and evaluation) and institutional performance efficiency.By adopting TQM principles, government can enhance their service, increase employee engagement and satisfaction, and ultimately achieve higher levels of institutional performance.