SHARE: An Interactive Learning System for Improving Legal Consultation Services and Training

Providing citizens with transparent, efficient, and consistent legal advice is a critical challenge to uphold governmental fairness in societies.However, this remains a tall order for already overburdened organizations.This paper proposes an interactive learning system that seeks to address these challenges through an organizational learning lens, in collaboration with the Legal Desk in the Netherlands.This system, called SHARE, serves the dual purpose of supporting legal consultations and enhancing the training of legal advisors.SHARE captures and stores strategic decision-making knowledge from experienced legal advisors and facilitates its transfer to less experienced advisors.We explain in this case study the system's approach, prototype design, and evaluation through exploratory user tests.Our findings suggest that this prototype has the potential to contribute towards improved knowledge management for conducting legal consultations within the Legal Desk.To conclude, we discuss the outlook and broader implications of this approach in knowledge-driven work environments.