Workplace Ostracism as An Antecedent of Workplace Incivility: Mediation of Negative Emotions and Moderating Role of Perceived Organizational Support

This study examines the link between workplace ostracism and incivility along with the mediating role of negative emotions and moderating role of perceived organizational support.The study applies partial least squares structural equation modelling (PLS-SEM, Smart PLS-4) for data analysis of responses obtained from 315 service sector professionals in Pakistan.The results confirmed that workplace ostracism is positively linked to workplace incivility and that negative emotions mediate this relationship.Furthermore, the relationship between negative emotions and workplace incivility is moderated by perceived organizational support (POS) such that this relationship gets weaker for higher level of POS.This research enhances the literature surrounding the stressor emotion model and provides insights to organizations in formulating policies to manage workplace ostracism and incivility.