Could offering a variety of payment options lead to more owners accepting care recommendations?

When a pet owner cannot afford care, is it the responsibility of the veterinary practice to offer flexible payment options? Many practices hesitate to do so based on past negative experiences with in-house, staff-managed plans; however, partnerships with third-party-managed pay-over-time plans, digital wallet payments, and crowdfunding platforms can alleviate distress for clients and veterinary teams while increasing acceptance of recommended diagnostics and treatment plans.

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Publication Details

Journal
Journal of the American Veterinary Medical Association
Published
2025-10-21
DOI
https://doi.org/10.2460/javma.25.06.0380
Primary Topic
Human-Animal Interaction Studies
Type
article
Field-Weighted Citation Impact
0.00
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article

Could offering a variety of payment options lead to more owners accepting care recommendations?

Aimee St. Arnaud, Robyn Jaynes, Karina Moser
Journal of the American Veterinary Medical Association
Human-Animal Interaction Studies
article

Could offering a variety of payment options lead to more owners accepting care recommendations?

Aimee St. Arnaud, Robyn Jaynes, Karina Moser
article en

Abstract

When a pet owner cannot afford care, is it the responsibility of the veterinary practice to offer flexible payment options? Many practices hesitate to do so based on past negative experiences with in-house, staff-managed plans; however, partnerships with third-party-managed pay-over-time plans, digital wallet payments, and crowdfunding platforms can alleviate distress for clients and veterinary teams while increasing acceptance of recommended diagnostics and treatment plans.

Journal of the American Veterinary Medical AssociationVol. 263(S3)
Catholic Charities (US), Open Society (CZ), Virtual Open Systems (France) (FR), Toledo Clinic Cancer Center (US)
Openalex Percentile: Top 68%
Human-Animal Interaction Studies
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