Could offering a variety of payment options lead to more owners accepting care recommendations?
When a pet owner cannot afford care, is it the responsibility of the veterinary practice to offer flexible payment options? Many practices hesitate to do so based on past negative experiences with in-house, staff-managed plans; however, partnerships with third-party-managed pay-over-time plans, digital wallet payments, and crowdfunding platforms can alleviate distress for clients and veterinary teams while increasing acceptance of recommended diagnostics and treatment plans.
Authors
- Aimee St. Arnaud
- Robyn Jaynes
- Karina Moser
Institutions
- Catholic Charities (US)
- Open Society (CZ)
- Virtual Open Systems (France) (FR)
- Toledo Clinic Cancer Center (US)
Publication Details
- Journal
- Journal of the American Veterinary Medical Association
- Published
- 2025-10-21
- DOI
- https://doi.org/10.2460/javma.25.06.0380
- Primary Topic
- Human-Animal Interaction Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00