Evolving with FOLIO

Purpose This paper explores the impact of continuous upgrades to the library services platform. Specifically, it focuses on the EBSCO FOLIO library services platform at the Durban University of Technology (DUT) Library. Design/methodology/approach The research utilises a case study approach, examining DUT Library’s newly acquired library services platform, EBSCO FOLIO, its advantages and limitations, as well as the functionality that is delivered as part of the continuous upgrade process. Findings The findings highlight the improvements in library efficiency, user satisfaction, and the system flexibility that have resulted from adopting EBSCO FOLIO. It also outlines the challenges that have arisen, particularly as a result of the upgrades. Originality This paper offers a unique perspective by documenting the specific experiences of DUT Library with EBSCO FOLIO, contributing to the broader discourse on library systems migration and the evolution of library services through continuous technological upgrades.