Navigating patient bias and mistreatment: a cross-sectional study of a workshop and coaching series for internal medicine residents
Our intervention increased confidence in responding to mistreatment experienced by residents. The program, incorporating skill-building along with coaching, is a novel approach to empowering both residents and faculty to address various forms of patient mistreatment. The ability to effectively navigate mistreatment may positively impact psychological safety and build trust.
Authors
- Julie Nguyen (ORCID: https://orcid.org/0000-0002-8965-9770)
- Cheryl O’Malley (ORCID: https://orcid.org/0000-0003-0693-6582)
- Melisa P. Celaya (ORCID: https://orcid.org/0000-0002-7244-989X)
- Donna Holland
- Emily Mallin
Institutions
- University of Phoenix (US)
- Banner Health (US)
- Banner - University Medical Center Phoenix (US)
- Phoenix College (US)
Publication Details
- Journal
- BMC Medical Education
- Published
- 2025-10-21
- DOI
- https://doi.org/10.1186/s12909-025-08047-0
- Primary Topic
- Diversity and Career in Medicine
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- ABIM Foundation