Multi-Attribute Decision-Making Model for Security Perception in Smart Apartments from a User Experience Perspective

With an aging population and the widespread adoption of smart technologies, elderly residents’ perceived safety in smart apartments has become a critical determinant of their quality of life and their acceptance of technology. However, much of the current research remains confined to either technical or psychological dimensions, with insufficient attention to the systematic interactions among multiple factors as experienced by elderly populations. This study aims to systematically evaluate and optimize the living environments of older adults, with the goal of enhancing their overall quality of life and subjective well-being. This study employs the DANP–mV model to empirically analyze the safety perception of older adults in smart apartments, integrating case-based investigation and evaluation to propose targeted optimization strategies and improvement pathways. Unlike traditional approaches that treat criteria as independent, this hybrid model reveals the interdependencies among factors and establishes a more realistic prioritization of improvement actions. The study found that, compared with merely reinforcing physical security measures, factors such as enhanced remote security support, a stronger sense of control and coping confidence, and higher satisfaction with the protective system exert a more fundamental influence on the overall safety perception. These results demonstrate that adopting a systems-thinking approach shifts the focus of decision-making from superficial safety risks to underlying causal drivers, thereby mitigating resource allocation imbalances and enhancing the effectiveness and sustainability of safety improvement measures.