Enhancing Financial Inclusion through Conversational Technologies: A Study of Chatbot Adoption in Mozambique

Enhancing Financial Inclusion through Conversational Technologies: A Study of Chatbot Adoption in Mozambique Lucio Daniel Mavundla1*, Francis Pol Costoy Lim2,3 Abstract The integration of Chatbots into Mozambican financial institutions represents a significant step towards the modernisation of the banking sector. The article analyses the impact of adopting conversational technologies (Chatbots) based on artificial intelligence in […]

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Publication Details

Journal
International Journal of Science Architecture Technology and Environment
Published
2025-10-19
DOI
https://doi.org/10.63680/ijsate1025053.050
Primary Topic
FinTech, Crowdfunding, Digital Finance
Type
article
Field-Weighted Citation Impact
0.00
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article

Enhancing Financial Inclusion through Conversational Technologies: A Study of Chatbot Adoption in Mozambique

Lucio Daniel Mavundla, Francis Pol Costoy
International Journal of Science Architecture Technology and Environment
FinTech, Crowdfunding, Digital Finance
article

Enhancing Financial Inclusion through Conversational Technologies: A Study of Chatbot Adoption in Mozambique

Lucio Daniel Mavundla, Francis Pol Costoy
article en

Abstract

Enhancing Financial Inclusion through Conversational Technologies: A Study of Chatbot Adoption in Mozambique Lucio Daniel Mavundla1*, Francis Pol Costoy Lim2,3 Abstract The integration of Chatbots into Mozambican financial institutions represents a significant step towards the modernisation of the banking sector. The article analyses the impact of adopting conversational technologies (Chatbots) based on artificial intelligence in […]

International Journal of Science Architecture Technology and Environment
Openalex Percentile: Top 52%
FinTech, Crowdfunding, Digital Finance
DOISourceOpenAlex
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Enhancing Financial Inclusion through Conversational Technologies: A Study of Chatbot Adoption in Mozambique — Lucio Daniel Mavundla, Francis Pol Costoy · International Journal of Science Architecture Technology and Environment (2025) | TGRS Research Map | TGRS