The Effect of Electronic Medical Record System Implementation and Professional Care Provider Competence on Electronic Medical Record Completion Performance Through Filing Compliance at Dr. R. Soeharsono Level III Hospital, Banjarmasin

The purpose of this study was to analyze the effect of electronic medical record (EMR) implementation and professional care provider competency on electronic medical record completion performance through medical record filling compliance at Dr. R. Soeharsono Level III Hospital, Banjarmasin. This study used a quantitative approach with a descriptive analytical design and cross-sectional methods. The population was all 138 care providers, the sample were 103 respondents, it was determined using the Slovin formula. Data collection was conducted through a closed-ended questionnaire using a Likert scale, and data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS software. The results of this study indicate that the implementation of the EMR system has a positive and significant impact on filling performance, primarily through aspects of ease of use, accessibility, and technical support. However, the system did not significantly impact filling compliance. Professional Care Provider competency had a negative impact on compliance, indicating that professionals with high competency tend to be less compliant if the system is perceived as inconsistent with clinical practice. Meanwhile, compliance did not significantly impact and did not mediate the correlation between competency and filling performance. Recommendations: Hospital management is advised to improve the integration of electronic medical record systems and conduct regular training for healthcare workers. Care Providers are expected to continue developing digital competencies to support documentation quality. Information system developers need to pay attention to ease of use and connectivity between systems. Future research could consider additional variables such as workload and organizational support to gain a more comprehensive understanding of the factors influencing EMR compliance and filling performance. Keywords: Electronic Medical Records, Professional Care Provider competency, Performance, Compliance, Hospital.