Assessing Value Created by IT in Moroccan Healthcare: Perspectives from Professionals

This exploratory study examines how 67 healthcare professionals across Morocco perceive the value generated by the use of IT in healthcare organizations through semi-structured interviews. The results reveal that most of these professionals perceive IT positively, emphasizing its contribution to quality, communication, and patient satisfaction. Specifically, 97% of them recognize its value, highlighting its benefits in terms of efficiency and cost management. However, challenges such as cost and complexity were identified, highlighting the need for customized IT solutions that meet local needs and constraints. This study provides insights for decision-makers and administrators aiming to enhance IT integration in the healthcare sector.