Management of fisheries public services in the coastal regions and islands of Vietnam

Purpose This study aims to analyze the evaluation criteria of fisheries public services management in the coastal regions and islands of Vietnam. Design/methodology/approach The Cronbach's Alpha test, exploratory factor analysis, paired samples t-Test and importance performance analysis (IPA) model are employed to analyze the data collected from a survey of 319 cadres and civil servants. Findings The research results show that the indicators of the evaluation criteria are scattered in four quadrants of the IPA model. The results show a significant gap between policy formulation and its implementation regarding public service management for fisheries in Vietnam's coastal and island areas. More importantly, the effectiveness and efficiency are considered to be low. Originality/value The highlight of this study was to shift the approach by using the IPA model to clearly identify the gap between the importance that respondents expected and the level of implementation by state regulators. The results provided practical insights for managers of state management agencies to understand the current state of fisheries public services management in recent years. Additionally, the matrix IPA results provided a foundation for future managerial actions to enhance fisheries public services management.