Exploring Generative AI Recommender Systems in E-Commerce: Model, Evaluation Metric, and Comparative Review

Generative Artificial Intelligence (GAI) is changing what can be done with Recommender Systems (RS) in e-commerce by allowing much more interactive, situationally aware, and highly tailored experiences for users. The purpose of this paper is to provide overall insight into how GAI, including Large Language Models (LLMs), Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and other emerging methods, is affecting the building and running of modern e-commerce RS. This paper classifies generative models into groups based on the type of models used, data modality, and specific domain of application. Their involvement in tasks such as personalized product ranking, content generation, and cold-start problem avoidance is discussed comprehensively as well. In addition, we also analyse innovation in design trends, practical challenges, such as explainability, real-time adaptability, computational scalability, and possible trade-offs, as well as pathways ahead through the lens of current literature and empirical systems. By contrasting GAI-RS with traditional RS, we highlight their advantages in handling several problems, such as data sparsity, generating diverse recommendations, and enabling dynamic user interaction. This paper should serve to broaden awareness among scholars and practitioners about the ever-changing convergence of GAI and intelligent recommendation structures within e-commerce, emphasizing both their transformative potential and operational complexities in practice.

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Publication Details

Journal
Journal of Informatics and Web Engineering
Published
2025-10-14
DOI
https://doi.org/10.33093/jiwe.2025.4.3.17
Primary Topic
Impact of AI and Big Data on Business and Society
Type
article
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article

Exploring Generative AI Recommender Systems in E-Commerce: Model, Evaluation Metric, and Comparative Review

Kok-Why Ng, Palanichamy Naveen, Lucia Dwi Krisnawati, Wan-Er Kong et al.
Journal of Informatics and Web Engineering
Impact of AI and Big Data on Business and Society
article

Exploring Generative AI Recommender Systems in E-Commerce: Model, Evaluation Metric, and Comparative Review

Kok-Why Ng, Palanichamy Naveen, Lucia Dwi Krisnawati, Wan-Er Kong, Tong-Ern Tai
article en

Abstract

Generative Artificial Intelligence (GAI) is changing what can be done with Recommender Systems (RS) in e-commerce by allowing much more interactive, situationally aware, and highly tailored experiences for users. The purpose of this paper is to provide overall insight into how GAI, including Large Language Models (LLMs), Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and other emerging methods, is affecting the building and running of modern e-commerce RS. This paper classifies generative models into groups based on the type of models used, data modality, and specific domain of application. Their involvement in tasks such as personalized product ranking, content generation, and cold-start problem avoidance is discussed comprehensively as well. In addition, we also analyse innovation in design trends, practical challenges, such as explainability, real-time adaptability, computational scalability, and possible trade-offs, as well as pathways ahead through the lens of current literature and empirical systems. By contrasting GAI-RS with traditional RS, we highlight their advantages in handling several problems, such as data sparsity, generating diverse recommendations, and enabling dynamic user interaction. This paper should serve to broaden awareness among scholars and practitioners about the ever-changing convergence of GAI and intelligent recommendation structures within e-commerce, emphasizing both their transformative potential and operational complexities in practice.

Journal of Informatics and Web EngineeringVol. 4(3)
Duta Wacana Christian University (ID), Multimedia University (MY)
Openalex Percentile: Top 66%
Impact of AI and Big Data on Business and Society
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Exploring Generative AI Recommender Systems in E-Commerce: Model, Evaluation Metric, and Comparative Review — Kok-Why Ng, Palanichamy Naveen, et al. · Journal of Informatics and Web Engineering (2025) | TGRS Research Map | TGRS