Super Users’ Reported Best Practices for Coordinating Proactive Integrated Use of Virtual Health Care Resources: Prospective Concurrent Mixed Methods Human-Centered Design Study

Results identify super users' practices through case scenarios that illustrate the integration of VHRs within and across service-specific clinical workflows. This project informs "best practices" through integrated use of VHRs across the care continuum. While the findings were specific to 5 specialty services, practices can be applied across services throughout workflows. Recommendations were also made for consideration for deimplementation of select practices. Findings can be used for training, education, and establishing best practices and deimplementation of practices. Future research should aim to evaluate outcomes associated with the use of best practices. These data-driven products lay foundational work in identifying and disseminating best practices in VHR use to inform the transformation of the Veterans Health Administration's learning health care system into a culture of VHR super users.