'How Did We Miss It?': Examining the Infrastructural Work of Practitioners Supporting Housing Insecure and Foster Youth Students

Youth experiencing housing insecurity or living in foster care have complex social, emotional, and material needs. While policies and structures exist to support these youth, intra- and interorganizational challenges pose barriers to effective collaboration. In contrast to prior work that focuses on the collaborative practices of individual stakeholders, this study draws on the insights of practitioners in different roles and organizations within the same county. Through 12 in-depth interviews with practitioners working across the system, we identify the key activities and infrastructural work performed by practitioners to support housing insecure and foster youth in light of social, technical, and institutional constraints. Based on our findings, we shed light on stigma management at an organizational level and the role of human infrastructure in responding to time-sensitive needs in highly institutionalized contexts.

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Publication Details

Journal
Proceedings of the ACM on Human-Computer Interaction
Published
2025-10-16
DOI
https://doi.org/10.1145/3757449
Primary Topic
Homelessness and Social Issues
Type
article
Field-Weighted Citation Impact
0.00
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article

'How Did We Miss It?': Examining the Infrastructural Work of Practitioners Supporting Housing Insecure and Foster Youth Students

Richard Arum, Yunan Chen, Rachael Zehrung, Erica Van Steenis et al.
Proceedings of the ACM on Human-Computer Interaction
Homelessness and Social Issues
article

'How Did We Miss It?': Examining the Infrastructural Work of Practitioners Supporting Housing Insecure and Foster Youth Students

Richard Arum, Yunan Chen, Rachael Zehrung, Erica Van Steenis, June Ahn, Verenisse Ponce Soria, Lora Cawelti, Guadalupe Aileen Mendoza
article en

Abstract

Youth experiencing housing insecurity or living in foster care have complex social, emotional, and material needs. While policies and structures exist to support these youth, intra- and interorganizational challenges pose barriers to effective collaboration. In contrast to prior work that focuses on the collaborative practices of individual stakeholders, this study draws on the insights of practitioners in different roles and organizations within the same county. Through 12 in-depth interviews with practitioners working across the system, we identify the key activities and infrastructural work performed by practitioners to support housing insecure and foster youth in light of social, technical, and institutional constraints. Based on our findings, we shed light on stigma management at an organizational level and the role of human infrastructure in responding to time-sensitive needs in highly institutionalized contexts.

Proceedings of the ACM on Human-Computer InteractionVol. 9(7)
University of Southern California (US), University of California, Irvine (US), Search Institute (US)
Openalex Percentile: Top 54%
Homelessness and Social Issues
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