Data and Technology for Equitable Public Administration: Understanding City Government Employees' Challenges and Needs

City governments in the United States are increasingly pressured to adopt emerging technologies. Yet, these systems often risk biased and disparate outcomes. Scholars studying public sector technology design have converged on the need to ground these systems in the goals and organizational contexts of employees using them. We expand our understanding of employees' contexts by focusing on the equity practices of city government employees to surface important equity considerations around public sector data and technology use. Through semi-structured interviews with thirty-six employees from ten departments of a U.S. city government, our findings reveal challenges employees face when operationalizing equity, perspectives on data needs for advancing equity goals, and the design space for acceptable government technology. We discuss what it looks like to foreground equity in data use and technology design, and considerations for how to support city government employees in operationalizing equity with and without official equity offices.

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Publication Details

Journal
Proceedings of the ACM on Human-Computer Interaction
Published
2025-10-16
DOI
https://doi.org/10.1145/3757477
Primary Topic
E-Government and Public Services
Type
article
Field-Weighted Citation Impact
0.00
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article

Data and Technology for Equitable Public Administration: Understanding City Government Employees' Challenges and Needs

Madison Liao, Angela J. Haddad, S. Craig Watkins, Chandra R. Bhat et al.
Proceedings of the ACM on Human-Computer Interaction
E-Government and Public Services
article

Data and Technology for Equitable Public Administration: Understanding City Government Employees' Challenges and Needs

Madison Liao, Angela J. Haddad, S. Craig Watkins, Chandra R. Bhat, M. Taylor, Angie Zhang, Elizaveta Kravchenko, Min Kyung Lee
article en

Abstract

City governments in the United States are increasingly pressured to adopt emerging technologies. Yet, these systems often risk biased and disparate outcomes. Scholars studying public sector technology design have converged on the need to ground these systems in the goals and organizational contexts of employees using them. We expand our understanding of employees' contexts by focusing on the equity practices of city government employees to surface important equity considerations around public sector data and technology use. Through semi-structured interviews with thirty-six employees from ten departments of a U.S. city government, our findings reveal challenges employees face when operationalizing equity, perspectives on data needs for advancing equity goals, and the design space for acceptable government technology. We discuss what it looks like to foreground equity in data use and technology design, and considerations for how to support city government employees in operationalizing equity with and without official equity offices.

Proceedings of the ACM on Human-Computer InteractionVol. 9(7)
Northeastern University (US), University of California, Los Angeles (US), The University of Texas at Austin (US)
Openalex Percentile: Top 66%
E-Government and Public Services
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