"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner

The rapid advancement of Large Language Models (LLMs) has created numerous potentials for integration with conversational assistants (CAs) assisting people in their daily tasks, particularly due to their extensive flexibility. However, users' real-world experiences interacting with these assistants remain unexplored. In this research, we chose cooking, a complex daily task, as a scenario to explore people's successful and unsatisfactory experiences while receiving assistance from an LLM-based CA, Mango Mango . We discovered that participants value the system's ability to offer customized instructions based on context, provide extensive information beyond the recipe, and assist them in dynamic task planning. However, users expect the system to be more adaptive to oral conversation and provide more suggestive responses to keep them actively involved. Recognizing that users began treating our LLM-CA as a personal assistant or even a partner rather than just a recipe-reading tool, we propose five design considerations for future development.

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Publication Details

Journal
Proceedings of the ACM on Human-Computer Interaction
Published
2025-10-16
DOI
https://doi.org/10.1145/3757442
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00
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article

"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner

Holly Jimison, Chien‐Ming Huang, Bingsheng Yao, Dakuo Wang et al.
Proceedings of the ACM on Human-Computer Interaction
AI in Service Interactions
article

"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner

Holly Jimison, Chien‐Ming Huang, Bingsheng Yao, Dakuo Wang, Elizabeth D. Mynatt, Amama Mahmood, Szeyi Chan, Jiachen Li
article en

Abstract

The rapid advancement of Large Language Models (LLMs) has created numerous potentials for integration with conversational assistants (CAs) assisting people in their daily tasks, particularly due to their extensive flexibility. However, users' real-world experiences interacting with these assistants remain unexplored. In this research, we chose cooking, a complex daily task, as a scenario to explore people's successful and unsatisfactory experiences while receiving assistance from an LLM-based CA, Mango Mango . We discovered that participants value the system's ability to offer customized instructions based on context, provide extensive information beyond the recipe, and assist them in dynamic task planning. However, users expect the system to be more adaptive to oral conversation and provide more suggestive responses to keep them actively involved. Recognizing that users began treating our LLM-CA as a personal assistant or even a partner rather than just a recipe-reading tool, we propose five design considerations for future development.

Proceedings of the ACM on Human-Computer InteractionVol. 9(7)
Northeastern University (US), Johns Hopkins University (US)
Openalex Percentile: Top 85%
AI in Service Interactions
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