Assessing the effectiveness of integrated information management system for managing land in Tanzania

This study assesses the effectiveness of the Integrated Land Management Information System (ILMIS) in Tanzania, focusing on whether it has achieved its intended objectives based on stakeholders’ perceptions. The Unified Theory of Acceptance and Use of Technology is used to assess the effectiveness of the system. A mixed methods approach is employed, using a convergent research design and stratified random sampling. The study is conducted in the Dar es Salaam City Council with the target population of 384. However, the study managed to collect data from 350 respondents, including land officers, surveyors, administrators, and community members. Data collection methods include structured questionnaires, interviews, and document reviews. Quantitative data are analyzed using descriptive and inferential statistics via SPSS, while qualitative data are examined through content analysis using Taguette software. The findings reveal that ILMIS significantly aligns with its intended goals in areas where it is fully implemented. Key achievements include the reduction of land disputes, improved accuracy of ownership records, and enhanced monitoring of illegal encroachments. The system has also improved service delivery by reducing transaction times and bureaucratic delays, thereby helping to curb corruption. Furthermore, ILMIS’s integration with other government functions, such as tax administration, reflects adherence to global best practices in land governance. This study concludes that ILMIS has a positive impact on land administration in Tanzania. However, for sustained success, the system requires continuous upgrades, expanded user training, broader inclusivity, and integration with traditional land tenure systems. These measures are essential to ensure equitable and efficient land governance across both urban and rural areas.