Measuring Sustainability Through Business Processes with GaiaTool

Sustainability assessments enable the obtention of insights that foster continuous improvement in organizations. Evaluating sustainability can play a key role in enhancing decision-making, especially if performed from the top-level stages of the organization. Nevertheless, tools supporting sustainability assessment are scarce in the literature, and there is no one that evaluates sustainability from a business process approach. The aim of this work is to present GaiaTool, a supporting tool for a Green Business Process Management (Green BPM) approach called Gaia. This automated support allows organizations to assess their sustainability level by means of a set of sustainability indicators related to business processes. GaiaTool has been validated through a case study conducted in a higher education organization. The case study has served to redefine objectives, establish action plans, and redesign business processes to improve the sustainability levels of the organization under study.