Tindak Tutur Kesantunan Tenaga Kesehatan dan Tenaga Kerja di Siloam Hospitals, Semarang, Jawa Tengah

Linguistic politeness refers to the rules or ethics of communicating with others, whether in a school environment, community, or workplace. This study aims to describe the politeness speech acts of healthcare workers and staff at Siloam Hospitals, Semarang, Central Java, based on Leech's theory of linguistic politeness (pragmatics domain). The analysis of linguistic politeness principles uses a qualitative approach with descriptive research methods. Data collection techniques include observation, recording, and interviews. The steps for data analysis involve transcribing the data, identifying the data, classifying the data, interpreting the data, and drawing conclusions from the research results. The findings show that in the dialogue between healthcare workers and staff with patients at Siloam Hospitals, Semarang, Central Java, there are 116 instances of adherence to the politeness principles based on Leech's theory. The politeness maxims found in the utterances include the maxim of tact or wisdom with 45 utterances (39%), the maxim of generosity with 11 utterances (9%), the maxim of praise or approbation with 8 utterances (7%), the maxim of modesty with 16 utterances (14%), the maxim of agreement with 25 utterances (22%), and the maxim of sympathy with 11 utterances (9%). Based on the research findings, it can be concluded that the linguistic politeness of healthcare workers and staff at Siloam Hospitals, Semarang, Central Java, is good as they employ all the politeness principles in serving patients.